Comparison
Pooch vs SmartBot
SmartBot gives unlimited AI chats. The limit is your catalogue.
Published tiers: Starter $30/mo up to 500 products; Growth $100/mo up to 3,000; Pro $300/mo up to 20,000.
Where SmartBot is strong
Written honestly. If one of these matters more to you than anything below, they are the better choice.
- Unlimited AI chats on every paid plan — genuinely no per-conversation ceiling, which no metered plan can match
- Completely predictable monthly cost if your catalogue fits the tier
- Well rated with a substantial review base
- An excellent fit for smaller catalogues with high chat volume
- Annual billing available at a discount
What merchants report as trade-offs
Published pricing, plus recurring themes in public reviews. Anything drawn from reviews is described as reported rather than stated as fact.
- The limit moved rather than disappeared: $30 covers up to 500 products, and larger catalogues step up to $100 and $300
- The free plan’s 300 chats are a lifetime allowance rather than monthly
- Merchants report limited control over what the assistant says — knowledge-base entries can be added, but suppressing unwanted suggestions is harder
The honest summary
On chat volume alone, unlimited beats any numbered plan and we will not pretend otherwise — if you have a small catalogue and lots of conversations, SmartBot is likely cheaper. The comparison that matters is catalogue size: past a few hundred products the pricing ladders diverge sharply.
Pricing and ratings read from apps.shopify.com/smartbot on 2026-08-05. Vendors change pricing without notice — if anything here is out of date, tell us and we will correct it.
What Pooch costs
Free
Free
100 messages
Pro
$29
1,000 messages
Business
$99
5,000 messages
One meter. No separate AI charge, no per-seat fee, no automatic top-ups.