Comparison
Pooch vs Gorgias
Gorgias is a helpdesk priced per ticket. Is that what you actually need?
Published tiers: $10 for 50 tickets, $60 for 300, $360 for 2,000, $900 for 5,000, with overages from $0.40 per ticket. AI Agent pricing is not stated on the App Store listing.
Where Gorgias is strong
Written honestly. If one of these matters more to you than anything below, they are the better choice.
- A real helpdesk, not just a chat widget — ticketing, routing and multi-agent workflows
- A unified inbox across email, chat, social, voice and SMS, with 100+ integrations
- The most established product in this category, with the largest review base
- The right choice if you have a support team and need ticket management
What merchants report as trade-offs
Published pricing, plus recurring themes in public reviews. Anything drawn from reviews is described as reported rather than stated as fact.
- Support is billed per ticket, so cost scales with contact volume rather than with value delivered
- AI Agent pricing is not published on the App Store listing, which makes the true monthly cost hard to work out before committing
- Merchants report in reviews that AI-handled conversations can bill in addition to the ticket, including when a human still had to step in
- Support responsiveness on billing questions is a persistent theme in its critical reviews
- Ratings are unusually polarised for a product this established
The honest summary
Different products for different jobs, and we would not pretend otherwise. Gorgias is a helpdesk; Pooch is a storefront shopping assistant. If you have a support team and need ticketing, Gorgias is the stronger fit. If what you want is pre-purchase questions answered on a bill you can predict, that is the comparison worth running.
Pricing and ratings read from apps.shopify.com/helpdesk on 2026-08-05. Vendors change pricing without notice — if anything here is out of date, tell us and we will correct it.
What Pooch costs
Free
Free
100 messages
Pro
$29
1,000 messages
Business
$99
5,000 messages
One meter. No separate AI charge, no per-seat fee, no automatic top-ups.