Pricing

One meter. No surprises on the invoice.

Pooch meters one thing: messages. There is no separate AI charge, no per-seat fee and no automatic top-up that quietly bills you at the end of the month.

Free

$0

100 messages / month

Enough to see whether shoppers actually use it on your store.

Start Free

Pro

$29

1,000 messages / month

For stores with steady traffic and a catalogue that generates questions.

Start Pro

Business

$99

5,000 messages / month

For higher-volume stores where chat is a real support channel.

Start Business

All charges are billed in USD through Shopify. Recurring and usage-based charges are billed every 30 days.

Why one meter matters

Every app in this category meters something different — messages, conversations, site visitors, AI resolutions, or the size of your catalogue. Some meter two or three of those at once. That is why working out what a chat app will actually cost you next month is harder than it should be, and why unexpected invoices are the most common complaint merchants make about this category.

  • One unit: a message. Nothing else is counted.
  • The AI is not a separate subscription or add-on.
  • No per-seat charge — your whole team can use it.
  • No automatic credit top-ups.

We publish honest comparisons against Shopify Inbox, Chatbase, Gorgias and others — including where they are the better choice. See all comparisons.

Install Pooch on ShopifyRead the FAQ