Pricing
One meter. No surprises on the invoice.
Pooch meters one thing: messages. There is no separate AI charge, no per-seat fee and no automatic top-up that quietly bills you at the end of the month.
Pro
$29
1,000 messages / month
For stores with steady traffic and a catalogue that generates questions.
Start ProBusiness
$99
5,000 messages / month
For higher-volume stores where chat is a real support channel.
Start BusinessAll charges are billed in USD through Shopify. Recurring and usage-based charges are billed every 30 days.
Why one meter matters
Every app in this category meters something different — messages, conversations, site visitors, AI resolutions, or the size of your catalogue. Some meter two or three of those at once. That is why working out what a chat app will actually cost you next month is harder than it should be, and why unexpected invoices are the most common complaint merchants make about this category.
- One unit: a message. Nothing else is counted.
- The AI is not a separate subscription or add-on.
- No per-seat charge — your whole team can use it.
- No automatic credit top-ups.
We publish honest comparisons against Shopify Inbox, Chatbase, Gorgias and others — including where they are the better choice. See all comparisons.