POOCH guides shoppers through product discovery, comparisons, and store questions right on your Shopify storefront.
Help visitors move from browsing to product recommendations through natural conversations.
Recommend products using Shopify variants, inventory, collections, tags, pricing, and customer preferences.
Respond to questions about products, shipping, returns, discounts, sizing, and store policies.
When configured, shoppers can open a WhatsApp message that can include their latest question and current page link when available.
Whether you're launching your first Shopify store or managing thousands of monthly conversations, POOCH grows with your business.
Enterprise
Custom
Above 5,000 messages
Higher volumes and terms to suit your setup. Tell us what you need and we will work it out with you.
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
See how this compares to Gorgias, Tidio, Zipchat and Shopify Inbox
Illustrative example
Explore conversation insights
Total Chats
8,492
+28%
Top Questions
Sizing
34%
Customer Sentiment
92%
Positive
Product Interest
Rainwear
+19%
Conversation Outcomes
71%
Example
Conversion Opportunities
$18.6k
Example
AI-powered safeguards help prevent off-topic responses and keep every shopping conversation focused on your store.
POOCH asks smart follow-up questions when shoppers are unsure about size, fit, use case, or budget.
Help address harmful or suspicious requests and keep responses focused on your store.
When configured, shoppers can open a WhatsApp message that can include their latest question and page link when available.
A shopper chooses to contact your team from the chat.
When WhatsApp is configured, the message can include their latest question and page link when available.
The shopper reviews and sends the message in WhatsApp.
WhatsApp message preview
Ready for the shopper to send
Current page
store.com/products/stormshell-rain-jacket
Latest shopper question
Will this jacket fit over a medium dog carrier backpack?
Pooch is built for Shopify merchants with product catalogues, customer questions and support workflows. It helps shoppers search products, compare options and understand store policies.
No. Pooch builds its knowledge base from your product descriptions, collections and pages, and syncs store content so you do not have to maintain a separate answer library.
Yes. Pooch uses Shopify product data — including titles, descriptions, variants, tags, pricing, availability and product URLs — and syncs product changes. Sync timing can vary by update.
Help shoppers explore your catalog, compare products, and get answers to store questions while they shop.